Delivery in the UK

All orders are despatched fully insured against damage in transit. Your artwork will also arrive in sturdy cardboard packaging.

We aim to deliver unframed orders within 10 working days, stock permitting. If we are out of stock of your item, we will contact you immediately. Please allow around 20 working days for framed orders to arrive with you, subject to stock availability.

When we despatch your order, we will send you an email the day before. Don’t worry if you’re not in to receive it, our friendly couriers will leave you a message on how to contact them for re-delivery.

If you have a special delivery date you need us to work to, please get in touch, we will always do our best to accommodate.

Delivery Overseas

All international orders over £1500 include FREE DELIVERY. Orders below this value will incur a small delivery charge. International orders will be delivered to you in sturdy packaging and be fully insured against damage in transit.

We aim to deliver unframed international orders to you within 16 working days, stock permitting. If we are out of stock of your item, we will contact you immediately. Please allow up to 24 working days for framed orders.

Returning an item

Cancellation Terms and Conditions for Artwork Sales

1. Right to Cancel:
   • Customers have the right to cancel their purchase of artwork within 14 days of placing the order, provided the artwork has not been shipped or is in the process of being created (if custom or commissioned).
2. Cancellation Process:
   • To cancel an order, the customer must notify us in writing via email at team@pauljamesgallery.com or through our contact form on the website, providing the order number, name, and a clear statement of cancellation.
3. Non-Refundable Custom Artwork:
   • For custom or commissioned artwork(including those that have been personalised with a dedication), the customer acknowledges that once the design process has started, no refunds are available.
4. Refunds and In-Store Viewing:
   • If the customer has viewed the artwork in-store before purchase, refunds are not offered. By proceeding with the purchase, the customer acknowledges that they have seen and accepted the artwork in its current condition.
   • For artwork that has been shipped or is in production, the customer will be responsible for return shipping costs and any fees incurred in the process. Refunds will be issued only once the artwork is returned in its original condition.
5. Damaged or Defective Artwork:
   • If the artwork arrives damaged or defective, please notify us immediately. We will work with the customer to either replace the item or issue a full refund.
6. Changes to the Terms:
   • We reserve the right to modify or update these cancellation terms at any time. Any changes will be communicated to customers through our website.