Delivery & Returns
We understand how uncertain it can be when deciding to purchase a piece of art online. That’s why we have a commitment to making it as easy as possible with a non-quibble & simple delivery and returns policy to help give you complete peace of mind.Read Terms
All orders are despatched fully insured against damage in transit. Your artwork will also arrive in sturdy cardboard packaging.
We aim to deliver unframed orders within 10 working days, stock permitting. If we are out of stock of your item, we will contact you immediately. Please allow around 20 working days for framed orders to arrive with you, subject to stock availability.
When we despatch your order, we will send you an email the day before. Don’t worry if you’re not in to receive it, our friendly couriers will leave you a message on how to contact them for re-delivery.
If you have a special delivery date you need us to work to, please get in touch, we will always do our best to accommodate.
All international orders over £1500 include FREE DELIVERY. Orders below this value will incur a small delivery charge. International orders will be delivered to you in sturdy packaging and be fully insured against damage in transit.
We aim to deliver unframed international orders to you within 16 working days, stock permitting. If we are out of stock of your item, we will contact you immediately. Please allow up to 24 working days for framed orders.
Returning an item
If you would like to return your order for any reason, please contact us by email at email@example.com explaining your reason for the return. We will then liaise personally with you for a simple and successful return.
If you are reporting any damage on the item, please let us know immediately. Damage reports must be made within 48 hours of delivery.
We can only process a full refund if the art arrives back to us in a re-saleable condition. The cost of re-packing and returning the item will be your responsibility and we advise you to use a signed for insured courier service as you will still be liable for the cost of the art if it is lost or damaged in transit. Please note that any custom pieces cannot be refunded.
Upon receipt of the returned item in a re-saleable condition, we will process your refund within 2 days of return.
If you have any other questions about delivery or returns, please do not hesitate to get in touch.
Need more information?
Can’t find what you’re looking for? Get in touch with The Paul James Gallery team for more information. Our gallery team are always happy to help and advise on any concerns you may have.